Resident opportunities AND self-sufficiency (ROSS) program coordinator

Job Type: Full-time

Pay Range: $20-$22/hour

Schedule: Monday-Friday, 8:00am-4:30pm

Overview: The Resident Opportunities and Self-Sufficiency Coordinator….

To learn more about the ROSS Program visit: https://www.hudexchange.info/resource/6739/ross-frequently-asked-questions/

Key Responsibilities:

· Provide excellent client service in a humanizing, loving, and committed manner.

· Develop resident outreach strategies to grow program enrollment

· Conduct resident needs assessments

· Create individualized self-sufficiency plans with enrolled residents and support residents in obtaining personal goals

· Connect residents to services and resources that improve quality of life, promote self-sufficiency, and allow elderly residents to age in place

· Develop training curriculum based on assessed needs of residents

· Develop relationships and partnerships with service providers throughout the community

· Coordinate workshops, events, and social activities with program partners

· Work together with residents to assist them in overcoming barriers, remaining housed, understanding tenant obligations

· Track all required program data and prepare timely grant reports

· Use tracked program data to develop strategies to enhance reach and effectiveness of program

· Monitor and ensure the delivery of services are appropriate, beneficial, timely, and adhere to grant requirements

· Assist residents with inquiries and work to direct them to the proper team member or resource

· Partner directly with MHA’s Resident Advisory Council to develop programming and program strategy

· Represent MHA at community events as requested

· Represent MHA’s mission and commitment to all residents, coworkers, partners, and community members at all times

· Seek and attend training to enhance the program, grow skills in personal service, and learn about services and resources that will help improve resident quality of life

Knowledge/Skills/Abilities:

· Excellent customer service skills and desire to provide service that is humanizing, loving, and committed at all times.

· Outstanding oral and written communication skills.

· Functional knowledge using computers, email, and Microsoft office.

· Willingness to learn and attend training as needed or requested.

· Prior knowledge of federal housing program regulations, HUD regulations, and the Housing Choice Voucher Program will be considered. Desire and willingness to learn in these areas is an expectation of the role.

· General principles and best practices of office management.

· Problem solving skills and the ability to work creatively with team members and program participants to find solutions to provide the best service possible.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Psychology, Gerontology, or other social science and/or a minimum of two years of relevant experience in coordinating services for low-income families, senior citizens, and/or people with disabilities;

• Knowledge of local, state, and federal public benefits available to eligible low-income families, including youth, senior citizens, and/or people with disabilities;

• Experience with legal liability issues relating to providing service coordination;

• Experience providing case management and/or coaching to clients;

• Demonstrated ability to work with multiple service providers to organize, strategize, and coordinate service delivery;

• Experience in recruitment, enrollment, and retention strategies for clients and partners/service providers; and

• Experience in developing effective communication strategies to reach low-income youth, adults, senior citizens, and persons with disabilities.

• Knowledge of the aging process, elder services, and disability services

Work Environment

The person holding this position will generally work in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee is required to occasionally lift-up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Regular hours of work and days are Monday through Friday, 8:30 AM to 4:30 PM.

Travel is primarily local during the business day between housing units and to partner offices, although some out-of-the-area and overnight travel for training may be required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change by MHACB Management to fit the Mission of the MHACB.

Competencies and Characteristics of a Successful Candidate

Ethical Conduct: Adheres with the rules and standards set by the Municipal Housing Agency and federal, state and local laws for housing authorities
Client Focused: Committed to the understanding of client needs and successfully applying them to MHACB programs and project development

Benefits:

The Municipal Housing Agency of Council Bluffs offers an extensive benefits package which includes:

· Enrollment in the IPERS Iowa Public Employee Retirement System (see ipers.org)

· All federal holidays, plus additional holiday designated by the agency, as paid time off

· Health, dental, and vision insurance; with significant portions of employee and dependent premiums covered by the agency

· Paid vacation and sick leave

· Paid parental leave

· Short and long term disability insurance

· Paid life insurance policy

· Paid training and paid training time off

· One paid day off during the month of the employee's birthday

· One annual floating personal paid day off

Work Location: In person between MHACB operated Public Housing communities.